Refund policy

1. RETURN AND REFUND POLICY

Our commitment

At AuraBell, we want you to love your ritual. If something isn't right, we're here to help.

Change-of-mind returns

We accept returns for change of mind within 30 days of delivery, provided the item is:

• Unopened and unused, in its original sealed packaging, and
• In resalable condition.

For hygiene and safety reasons, we cannot accept change-of-mind returns on skincare products that have been opened or used.

To request a change-of-mind return, email us at drvuka123@aurabell.com.au with your order number. Return shipping for change-of-mind returns is the customer's responsibility. Once we receive and inspect the item, we'll process your refund to the original payment method within 5–10 business days business days.

Faulty, damaged, or incorrect items

Your rights under the Australian Consumer Law are not affected by this policy. If an item arrives faulty, damaged, not as described, or you receive the wrong product, you are entitled to a remedy. Contact us at drvuka123@aurabell.com.au within 14 days of delivery with your order number and a photo of the issue, and we'll arrange a replacement or refund at no cost to you, including return postage where required.

Refund timing

Approved refunds are issued to your original payment method. Please allow 5–10 business days business days for the refund to appear, depending on your bank or card provider.

Non-returnable items

For health and hygiene reasons, opened or used skincare cannot be returned unless faulty. Gift cards and final-sale items are non-refundable.